Remote Workforce Training


REMOTE WORKFORCE TRAINING
		WORKING REMOTELY How do I get my H: drive or a network share? How can I schedule a virtual meeting with Zoom? How do I reset my password? How do I schedule a meeting in Teams? How do I install Malwarebytes security software?
SOFTWARE What do I do if I cannot connect to my office computer through AppDepot? How do I access Colleague from home? How do I access my network drives from home? I am unable to access the shared drives from home, what do I do? I need to access the H: drive from home, what do I do?
		DOCUMENT MANAGEMENT SYSTEM How will I use Perceptive document management system remotely? What if I need the client version/Perceptive desktop?
ZOOM Getting Started How do I request a Zoom account? How do I join a Zoom meeting? How do I verify that I am logging into the correct Zoom account through the desktop application? How do I schedule a Zoom meeting? What are Zoom Breakout rooms? How do I disable Breakout rooms for remote assistance? I would like to know more about Zoom How do I secure my Zoom meeting?
		INFORMATION SECURITY How do I install Malwarebytes security software? I would like to know more about Malwarebytes security? How do I secure my remote worksite
PASSWORD/LOGIN ISSUE How do I reset my network password? I'm unable to change my password, what do I do? I don't know my username and/or password, what do I do?
		PHONE/VOICE COMMUNICATION
		MOBILE APP How do I request the Mitel Mobile App? I'm having a connection issue with the Mitel Mobile App, what do I do? How do I install the Mitel Mobile App? I would like to know more about the Mitel Mobile App
		DESK PHONE Mitel/ShoreTel physical desk phone setup How do I forward my desk phone to my mobile phone?
HARDWARE I'm having problems with my monitor, what do I do? My monitor will not stay on, what do I do? My monitor is flickering, what do I do?
DESKTOP REPLACEMENT Can I keep my desktop PC? What if I already had a college provided laptop? I do not work in a lockable office; how do I keep the laptop secure? Do I need two power cords for my laptop, one for the office and one for home? If I work mostly from home, will my laptop still receive Windows updates? Will I get a laptop case with my laptop? What do I do with the equipment that I borrowed? I am a part-time employee without a dedicated office, will I be receiving a laptop? I have two monitors at my desk, will I be able to keep both? Won't the laptop be slower than my desktop? I have an Apple desktop; will I get an Apple laptop?