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Overview:
General troubleshooting tips and tricks to improve your Mitel Mobile App experience.
Problem:
The Mitel App shows me as “Offline” intermittently
Resolution:
Currently, the app is very picky about Home Wi-Fi signal strength and latency. Depending on the app’s ability to contact Sinclair’s VOIP servers in a timely manner, the App may go from “Available” to “Offline” and vice versa. We are currently working with our vendor to fine-tune the acceptable Wi-Fi thresholds for completing a successfully VOIP call.This will improve overtime as we make adjustments, please be patient. If you continue to have issues, a workaround is to turn the Wi-Fi off on your phone and use Cellular Data.
Problem:
I can make a phone call but when I connect the other party can’t hear me or I can’t hear them
Resolution:
The Mitel App was in an “Offline” state when you made the phone call. Please wait until the app is in an “Available” state before making a call. A great “Availability” test is to ensure you can play a voicemail properly through the Mitel App.
Problem:
When I try to dial a 4 digit number within the Mitel App it tries to dial a 10 digit Sinclair telephone number (937-512-5991). What’s up with that?
Resolution:
You have cellular data turned off within the Mitel App – The app recognizes this and allows you to “dial-in” to Sinclair’s phone system to complete the call. It is normal and works if a data network is not available.