I am unable to access the shared drives from home, what do I do?

Overview: Access to shared drives must be done through the Citrix Workspace.  Walk through the following troubleshooting steps to assist in determining where the problem is.

Steps:

• Go through the following steps to help determine if you are connected to the Sinclair network.

1. Are you able to connect to App Depot? See App Depot for instructions
   • Yes – Proceed to step (2)
   • No – Go to step (4)
2. While connected to App Deport are you able to open the Desktops and launch a Windows 10 virtual machine?
   • Yes – Procced to step (3)
   • No – Go to step (4)
3. Are you able to map the network drive?  See mapping drives.
   • Yes – Proceed to step (4)
   • No – Go to step (4)
4. Contact IT Help Desk
   The IT Help Desk is available every day from 6 AM to Midnight:
   • 937-512-HELP (4357)
   • Email - helpdesk@sinclair.edu
   • Via a web browser - http://selfservice.sinclair.edu