I don't know my username and /or password, what do I do?

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Overview:

You have been given a Sinclair network account, but forget what the initial username or password is.

Your username is in the format of firstname.lastname (or nickname.lastname - optional). For duplicate names, a number (automatically generated) will be appended to your username. The maximum length is 20 characters, so the end result will be truncated if necessary. Usernames are not case sensitive.

Your initial password is Passxxxx, where xxxx is the last four digits of your Social Security Number (i.e., Pass1234). You will be prompted to change your password on first login and every 90 days in the future.

Steps:

  • Open your browser and enter the url reset.sinclair.edu
  • Attempt to reset your password following the steps from “How do I reset my network password?”
  • If you are unable to answer the questions on the Self Service Password Reset tool contact the IT Help Desk.
    • The IT Help Desk is available every day from 6 AM to Midnight:
      • 937-512-HELP (4357)

Additional Resources: