Self-Service IT Help Desk Incident and Facility Work Request Application


The Self-Service Application is found at

It is powered by Heat Service Management from frontrange. 

Self-Services is used for to report IT issues such password resets, IT system failures/problems, IT hardware failures/problems, and problems using IT systems. 

It is also used to report Facility issues such building repairs such as  plumbing or electrical, moving office furniture and equipment, and grounds maintenance.

The Self-Service login screen is shown below:

Click here for instructions on using Self-Service.

For questions or additional information about IT issues, contact the IT Help Desk at
937-512-HELP (4357) or at

For questions about Facility Work Requests, contact Service Control at 937-512-3090.