IT Applications

IT Applications combines the Application Administration and Application Development departments under one umbrella.  Collectively, these two groups are responsible for management and support of software development, implementation, maintenance and architecture design for enterprise application and business systems, web-based services and mobile applications.

These two departments seek to innovate quality solutions which provide increased access, sustainability, community alignment and meets the strategic goals and vision of the institution.

Application Administration

Application Administration provides software design, development, maintenance and overall architecture of the institutional business systems to help create the vision that defines the direction required to ensure we continue to meet the growing needs of the college. Application Administration consists of five senior programmers, two system administrators and an application administrator.

We also support these enterprise software applications:

• Colleague®, WebAdvisor®, Blackboard Transact -Tartan Card System, E-Commerce (eAccounts, Official Payments), Angel LMS, Desire 2 Learn and Employee & Student Portals

Application Development

Responsible for the design, development, maintenance and overall architecture of websites and web-based applications services; seeks to deliver technologies that address the strategic goals and vision of the institution by effectively communicating with functional departments to understand and provide the best approach and use of web-based technology.

IT Operations

Network Operations Center

The Network Operations Center, also known as the NOC, maintains the physical infrastructure of Sinclair Community College’s Data Center.

We leverage the power of HP OpenView to provide automated monitoring and alerting services for over 300 servers and thousands of network devices.  We gather performance measurement and troubleshooting information for mission critical college services including Angel and Colleague.

The NOC oversees backup, restore, and disaster recovery functionality for all Sinclair business-critical servers.  In addition to supporting the Data Center, the NOC also administers campus-wide applications including Equitrac Pay-for-Print, QFlow, and Adobe Connect.

User Support

User Support has several different areas:

• IT Help Desk provides telephone support for students, faculty and staff, and is the single primary point of contact for technology related issues. It also supports a large number of diverse support procedures which require extensive knowledge in the areas of information technology hardware and applications software, as well as the ability to assist all levels of users in using these technology resources.
• IT Labs provide in-person support for students, coordination and support of IT classrooms for employees, and ensure availablility of hardware and software resources.

• Multimedia Event Support assures that multimedia resources and services are available when required for Corporate Conference Center, videoconferencing, special events, and interactive learning.

• IT Policies and Procedure ensures that Information Technology services are identified, documented, communicated, and maintained.

Telecommunications

The IT Telecommunications team manages the IT Network Infrastructure, Voice communications and administration, and Multimedia Systems administration on the Dayton Campus and Remote Learning Centers. The team consists of two Network Engineers, one Multimedia Systems Administrator and one Voice Telecom Administrator. Our job is to help provide secure, fast and reliable network access to Sinclair and Internet resources.

We manage the use of digital, analog and cellular phone communication, control the access to and from wired and wireless computing devices and aid in the instruction process by maintaining classroom and conference room multimedia equipment.

IT Systems

IT Systems combines the Application Delivery, End-User Computing and Server-Based Computing departments under one umbrella. IT Systems is the center of Sinclair’s systems frontline, providing efficient management of internal and external resources, processes, and service providers.

Application Delivery

Application Delivery is responsible for the management of physical and virtual desktops. This includes building the core desktop images and maintaining the management services for the desktops, including patching and virus scanning.

The department also delivers software to the desktops, whether installed locally or delivered on-demand via Microsoft App-V and the Citrix Xen environment. As part of this service, we work with users to ensure that they have the software they need and that it is functioning correctly.

Application Delivery also develops custom applications and scripts to automate the management of the desktops.

End-User Computing

End-User Computing provides technical support to the Dayton Campus, the regional Learning Centers, Courseview, MVRP and the College Resource Centers.

Technicians provide first-level support for desktop hardware:  PCs, Macs, printers, scanners, podiums, copiers and Sinclair issued accessories. They provide second level support for the campus Help Desk, Windows Operating Image and Office Applications for the users.

Locations and Hours of Support

Dayton Campus:

• Monday - Thursday, 7:30 AM to 10:00 PM
• Friday, 7:30 AM to 5:00 PM
• Saturday, 8:00 AM to 4:00 PM (Note: No Saturday coverage during summer semester, all terms)

MVRP, Englewood, Huber Heights, and Preble County Learning Centers, and Courseview Campus Center:

• Monday - Friday, 8:00 AM to 5:00PM

Neighborhood Learning Centers, DCI:

• Monday - Friday, Next Day Only

Server-Based Computing

Is made up of Systems Engineers; we are responsible for the management, planning, and implementation of the infrastructure services that are used by Sinclair students, faculty, and staff.

Some of the services we provide are not readily visible to most users. An example of one of these "behind the scenes" services is Active Directory, the college's user authentication service that keeps your data safe.

Other services are highly visible and widely utilized. Examples of our more visible services are user H-Drives, departmental shares, college-wide email services, and even remote access to your files.