IT Teams and Responsibilities

Your one-stop solution for all IT-related needs

Meet the IT Team

Sinclair’s IT division is organized into three groups—IT Operations, IT Security, IT Applications, and IT Systems. Together, we keep the network running, support students and employees, build and maintain college systems, and plan for the future.

Our IT team is invested in your success—we’re here to help every step of the way.

 

IT Operations

The frontline of campus technology—service desk, classrooms & labs, multimedia, phones, and the Network Operations Center (NOC).

Help Desk

The primary point of contact for technology questions and issues for students, faculty, and staff.

  • Password/account support and sign-in issues
  • Portal, email (Outlook), eLearn, and standard software support
  • Ticket routing and status updates

IT Labs

In-person, friendly help with library computers, printing/copiers, and common academic software.

  • Student workstations, laptops, docking stations
  • Printer/copier support and basic troubleshooting
  • Classroom technology coordination

Multimedia Event Support

AV support for academic and corporate events across campuses.

  • Setup for classrooms, conference rooms, and special venues
  • Video conferencing and live presentation support
  • Maintenance of ~400 multimedia classrooms/rooms

Telecommunications

Voice and network connectivity—keeping phones and data moving securely.

  • Campus network (wired/wireless) access & configuration
  • Voice communications (digital, analog, cellular)
  • AV systems integration and network access control

Network Operations Center (NOC)

Operates the data center and core infrastructure that power college services.

  • 24/7 monitoring & alerting for 300+ servers and thousands of devices
  • Performance & uptime for eLearn, my.sinclair, Colleague, and more
  • Backups, restores, and disaster recovery for business-critical systems
  • Campus services administration (e.g., PaperCut)

IT Policies & Procedures

Documents and communicates how IT services operate so users know what to expect.

  • Acceptable Use, security, and compliance guidance
  • Service definitions and support standards
  • Change management communication

 

IT Security

Protects Sinclair systems, data, and users through cybersecurity leadership, policy, monitoring, awareness, and incident response.

Information Security & Cybersecurity

Led by the Chief Information Security Officer, IT Security coordinates Sinclair’s information security program and helps safeguard the confidentiality, integrity, and availability of CSinclair data and systems.

  • Security policies, standards, risk assessments, audits, and compliance guidance
  • Threat monitoring, vulnerability management, and cybersecurity incident response
  • Security awareness, phishing prevention, data protection, and responsible technology use

 

IT Applications

Builds, integrates, and supports the software that runs the College—enterprise systems, web, and mobile.

Application Administration

Designs, maintains, and integrates enterprise applications and data architecture.

  • Colleague, e-commerce, portals, and D2L/eLearn integrations
  • Vendor systems configuration, interfaces, and data workflows
  • Identity & access services (e.g., directory, SSO) and shared storage

Application Development

Creates and improves web and mobile applications that support teaching, learning, and operations.

  • Custom apps, portals, and APIs aligned to college goals
  • User-centered design and collaboration with functional departments
  • Ongoing maintenance, accessibility, and performance tuning

 

IT Systems

Delivers and supports desktops, virtual apps, servers, and the “behind-the-scenes” services you rely on every day.

Application Delivery

Manages physical/virtual desktops and delivers software to campus devices.

  • Core desktop images, patching, antivirus
  • Software deployment (local or on-demand)
  • Automation scripts and tools for reliability

End-User Computing (EUC)

Hands-on support for campus locations and learning centers.

  • PCs/Macs, printers, scanners, podiums, and accessories
  • Second-level support for the Help Desk
  • Windows image and Office application support

Server-Based Computing

Plans and runs core infrastructure and services used by students, faculty, and staff.

  • Directory & authentication (e.g., Active Directory/SSO)
  • Shared drives, email services, and secure remote access
  • Capacity, performance, and lifecycle management

 

Need help or not sure where to start?

Contact the IT Help Desk and we’ll route your request to the right team.