IT Operations
The frontline of campus technology—service desk, classrooms & labs, multimedia, phones, and the Network Operations Center (NOC).
Help Desk
The primary point of contact for technology questions and issues for students, faculty, and staff.
- Password/account support and sign-in issues
- Portal, email (Outlook), eLearn, and standard software support
- Ticket routing and status updates
IT Labs
In-person, friendly help with library computers, printing/copiers, and common academic software.
- Student workstations, laptops, docking stations
- Printer/copier support and basic troubleshooting
- Classroom technology coordination
Multimedia Event Support
AV support for academic and corporate events across campuses.
- Setup for classrooms, conference rooms, and special venues
- Video conferencing and live presentation support
- Maintenance of ~400 multimedia classrooms/rooms
Telecommunications
Voice and network connectivity—keeping phones and data moving securely.
- Campus network (wired/wireless) access & configuration
- Voice communications (digital, analog, cellular)
- AV systems integration and network access control
Network Operations Center (NOC)
Operates the data center and core infrastructure that power college services.
- 24/7 monitoring & alerting for 300+ servers and thousands of devices
- Performance & uptime for eLearn, my.sinclair, Colleague, and more
- Backups, restores, and disaster recovery for business-critical systems
- Campus services administration (e.g., PaperCut)
IT Policies & Procedures
Documents and communicates how IT services operate so users know what to expect.
- Acceptable Use, security, and compliance guidance
- Service definitions and support standards
- Change management communication
IT Applications
Builds, integrates, and supports the software that runs the College—enterprise systems, web, and mobile.
Application Administration
Designs, maintains, and integrates enterprise applications and data architecture.
- Colleague, e-commerce, portals, and D2L/eLearn integrations
- Vendor systems configuration, interfaces, and data workflows
- Identity & access services (e.g., directory, SSO) and shared storage
Application Development
Creates and improves web and mobile applications that support teaching, learning, and operations.
- Custom apps, portals, and APIs aligned to college goals
- User-centered design and collaboration with functional departments
- Ongoing maintenance, accessibility, and performance tuning
IT Systems
Delivers and supports desktops, virtual apps, servers, and the “behind-the-scenes” services you rely on every day.
Application Delivery
Manages physical/virtual desktops and delivers software to campus devices.
- Core desktop images, patching, antivirus
- Software deployment (local or on-demand)
- Automation scripts and tools for reliability
End-User Computing (EUC)
Hands-on support for campus locations and learning centers.
- PCs/Macs, printers, scanners, podiums, and accessories
- Second-level support for the Help Desk
- Windows image and Office application support
Server-Based Computing
Plans and runs core infrastructure and services used by students, faculty, and staff.
- Directory & authentication (e.g., Active Directory/SSO)
- Shared drives, email services, and secure remote access
- Capacity, performance, and lifecycle management
Need help or not sure where to start?
Contact the IT Help Desk and we’ll route your request to the right team.
- Phone: 937-512-HELP (4357)
- Ticket: IT Help Portal
- Hours: Daily 6:00 AM – 12:00 AM