User Support has several different areas:

• IT Help Desk provides telephone support for students, faculty and staff, and is the single primary point of contact for technology related issues. It also supports a large number of diverse support procedures which require extensive knowledge in the areas of information technology hardware and applications software, as well as the ability to assist all levels of users in using these technology resources.
• IT Labs provide in-person support for students, coordination and support of IT classrooms for employees, and ensure availablility of hardware and software resources
• Multimedia Event Support assures that multimedia resources and services are available when required for Corporate Conference Center, videoconferencing, special events, and interactive learning.
• IT Policies and Procedure ensures that Information Technology services are identified, documented, communicated, and maintained