Help & Support

Contact Help Desk Hours
  • Phone - (937) 512-4357 (HELP) or
    (866) 781-4357 (HELP) toll free
  • Service Request - Need help resolving a problem or have a request, use our online request form.
  • Email - (Use your Sinclair email if possible so Help Desk can find you in the database.)

Do not use Service Request form or Email in an emergency.

Help Desk Incident Priorities



  • 6am to Midnight, Monday - Sunday (except during Holidays see: Help Desk Holiday Closed Schedule)
  • Desktop technicians are available when campus is open during Fall and Spring terms M-Th 7:00 a.m. to 10:00 p.m., Friday 7:00 a.m. to 5:00 p.m. and Saturday 8:00-4:00.
  • Please be aware that no desktop techs are available on Sundays year-round or on Saturdays during Summer term.


In-Person   On-Line Support
  • Student Labs
  • SCOPE - CIS offers face-to-face service for a variety of PC issues for personally owned equipment.

  • Getting Started - Network Account, Gmail, Personal Device and Software
  • FAQs - Knowledgebase
  • Go to Services for more instructions and information